Shipping & Returns
SHIPPING
- All US orders ship from our warehouse in San Francisco, using UPS.
- Shipping rates will be determined at checkout using delivery address and order weight.
- Orders over $100 ship free!
RETURNS
We know that shopping online is really exciting. We also know that sometimes things just don’t work out. To help you update your wardrobe or treat yourself to something new we offer a full refund within 30 days of purchase from Viens Avec Moi online. We've got your back !
Please note however the following items are final sale and not eligible for return or exchange :
- Sale items marked at 50% off or greater (This includes when a promo code is also applied)
- Bathing suits (One piece )
- Bathing suit bottoms
- Intimates
- Bodysuits
- Socks / Hosiery
- Beauty Products
- Earrings
You will be responsible for paying the shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns can be made to: Viens Avec Moi, 2505 Monarch St., Alameda, CA, 94501, USA
To be eligible for our return policy, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with tags intact.
To complete your return, we require a receipt or proof of purchase.
If you wish to return your product please email info@viensavecmoi.ca for a Return Confirmation prior to shipping. We will not accept any returns without prior confirmation.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If you are approved a refund will be processed to the original method of payment. Shipping costs are non-refundable.
